To create your Arlyos account, go to the "My Account" section of our website. Fill in the required information to finalize your registration. A confirmation email will be sent to the address provided.

Your Arlyos account allows you to:

• Track your orders in real time
• View your purchase history
• Quickly access your invoices
• Manage your personal information
• Enjoy a personalized shopping experience

Subscribe to our newsletter to receive our latest news and new products in advance. Go to the Newsletter section of our website or simply check the corresponding box when creating your account.

We accept the following payment methods:

• Bank cards (Visa, Mastercard)
• American Express
• PayPal
• Apple Pay

The security of your transactions is our priority. Our platform is secured by SSL encryption and we use Stripe as our payment provider. Your banking information is never stored on our site.

For any modification or cancellation of an order, please contact us as soon as possible at info@arlyos.com . We will do our best to respond to your request according to its progress.

Yes, we offer an elegant gift wrapping service. This option is available when you complete your order in your shopping cart.

Metropolitan France:

• Standard delivery: 2 to 3 working days.
• Express delivery: 1 to 2 working days.

Europe:

• Express delivery: 3 to 5 working days.

Rest of the world:

• Express delivery: 5 to 7 working days.

Fast Shipping:

• Orders placed before noon: shipped the same day (subject to availability).
• Orders placed after noon: shipped within 24 hours.

As soon as your order is shipped, you will receive an email containing your tracking number. You can track your package directly from your customer account or via the link provided in the email.

We offer a 30 day period from receipt of your order to make a return or exchange.

How to make a return?

• Return the item to its original packaging , along with all accessories and documents provided, such as warranties, instructions, certificates of authenticity, or other included items.
• Make sure the item is intact : any item returned incomplete, damaged, damaged or soiled will not be accepted.
• To ensure optimal protection of the item, we recommend using suitable packaging when sending.

Special conditions:

• Personalized or made-to-order items cannot be returned or exchanged, in accordance with our policy.
• For watches, bracelets and other accessories, make sure that the product has not been worn beyond a simple test. We encourage you to handle the items with care to preserve their original condition.

To initiate a return:

• Contact us at info@arlyos.com
• We will send you the return details
• Prepare your package with the item in its original condition and packaging
• Drop off your package
• Your refund will be made within 14 days after receipt and validation of your return.

This Arlyos International Warranty applies to watches sold or presented for repair under warranty in all countries.

Your Arlyos watch is guaranteed against any manufacturing defect for a period of 24 months from the date of purchase (hereinafter: the “Warranty Period”). During this period, any defective component due to a manufacturing defect, duly noted by our technical services, will be repaired or replaced, at the discretion of Arlyos, free of charge. At the end of the Warranty Period, any service or repair will be at your expense.

Exclusions from the Arlyos International Warranty:

The following are expressly excluded from the Arlyos International Guarantee:

• Defects or damage resulting from misuse , neglect or accident.
• Damage caused by improper use (impact, scratches, crushing of the case, glass or bracelet) or by unauthorized alterations, modifications or repairs.
• Interventions carried out elsewhere than in our workshops Arlyos or the use of components and accessories not recommended by Arlyos.
• The consequences of normal wear and tear, aging, as well as regular cleaning and maintenance.
• Defects resulting from contact with water .

How to benefit from the guarantee?

To benefit from your Arlyos International Guarantee:

Contact us at: info@arlyos.com .

Please keep your proof of purchase and all documents related to your Arlyos watch safe. Shipping costs (including postage, insurance and packaging) are your responsibility. We recommend that you send your watch by registered post with insurance to ensure safe handling.

This Arlyos International Warranty does not affect any additional rights you may have under applicable local laws. These rights may vary by country or region.

We are at your disposal:

By email: info@arlyos.com (response within 24-48 hours)

Via our contact form

By online chat on our site

To adjust your bracelet to the perfect size, use our dedicated tool and follow the steps indicated. Find the complete guide here: Sizing guide .

Daily variation is normal and depends on the movement used.

What is the tolerance?
In general, the tolerance of an automatic watch is -20 to +40 seconds per day , depending on the caliber of the movement and the conditions of use.

To maximize accuracy, be sure to wear your watch regularly or wind it properly if it is not worn. If the variation seems excessive, it is potentially a sign of magnetization.

Mechanical watches, including automatic watches, can be affected by magnetism from common devices such as computers, telephones, speakers or magnets.

The magnetic field can disrupt the internal components of the watch, including the hairspring, which changes the operating rhythm and results in a loss of time.

What to do?
Have your watch demagnetized by a professional watchmaker. This quick and risk-free process will restore its normal operation. To avoid this problem in the future, avoid placing your watch near magnetic devices or objects.

If your watch is running fast, it has probably been exposed to a magnetic field. Mechanical watches, including automatic watches, can be affected by magnetism from common devices like computers, phones, speakers, or magnets.

The magnetic field can disrupt the internal components of the watch, including the hairspring, which changes the operating rhythm and results in a loss of time.

What to do?
Have your watch demagnetized by a professional watchmaker. This quick and risk-free process will restore its normal operation. To avoid this problem in the future, avoid placing your watch near magnetic devices or objects.